AI Receptionist: Emma

Whitmore Dental Practice

▪ Demo Mode Active Account
W
Whitmore Dental Practice
● Active Account
Account Code
NR-DP-0018
Timezone
Europe/London
AI Receptionist DID
+44 333 358 4215
Quick Navigation
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Call History

Full call activity and recordings

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📊

AI Call Stats

AI agent performance and analytics

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👤

Known Callers

Registered patients and enquirers

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💌

Notifications

Call summaries delivered by email

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⚙

Account Settings

Portal users, preferences and security

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📞

Support

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☎ Call History

53 calls found
Quick range:
Status:
Caller Date & Time Duration Status Recording
Sarah Jenkins
+44 7700 900 201
 28/06/2026 09:05 2m 11s Completed
Mark Davies
+44 7700 900 202
 28/06/2026 09:38 1m 44s Transferred
Chloe Hartley
+44 7700 900 203
 28/06/2026 10:14 2m 38s Transferred
David Mitchell
+44 7700 900 204
 28/06/2026 11:02 1m 29s Completed
Rachel Moore
+44 7700 900 205
 28/06/2026 11:45 3m 02s Completed
Tom Bradley
+44 7700 900 206
 27/06/2026 14:22 1m 36s Completed
Priya Sharma
+44 7700 900 207
 27/06/2026 15:10 2m 05s Completed None
James Whitfield
+44 7700 900 208
 27/06/2026 16:33 1m 18s Voicemail None
Helen Foster
+44 7700 900 209
 26/06/2026 09:55 2m 47s Completed None
Oliver Grant
+44 7700 900 210
 26/06/2026 10:41 1m 53s Transferred None
Call Volume — Last 30 days
Total Calls
168
114 unique callers
Completed
81%
136 calls
Transferred
27
Live agent handoffs
New Patients
34
Registered this month
Call Duration
Avg Duration
1m 52s
Per answered call
Total Talk Time
5h 14m
Across all calls
Longest Call
7m 12s
Peak duration
Shortest Call
0m 22s
Minimum duration
Activity Insights
Unique Callers
114
Distinct phone numbers
With Recording
104
Calls recorded
Busiest Hour
09:00
Peak call time
Busiest Day
Monday
Highest call volume

Daily Call Volume

Completed vs Transferred — Last 30 days

Call End Reasons

Distribution by outcome

Known Callers

14 contacts
Sarah Jenkins
New Patient Registration
+44 7700 900 201
Enquired about registering as a new private patient.
Initial consultation booked for next week.
28/06/2026 09:05 New Patient
Mark Davies
Dental Emergency
+44 7700 900 202
Severe toothache, reporting pain level 8/10.
Same-day emergency slot secured at 11:30am.
28/06/2026 09:38 Emergency
Chloe Hartley
Invisalign Enquiry
+44 7700 900 203
Asked about Invisalign treatment and finance options.
Treatment coordinator callback arranged.
28/06/2026 10:14 Transferred
David Mitchell
Appointment Reschedule
+44 7700 900 204
Rescheduled check-up to Thursday 2pm.
Hygiene appointment cross-sold and booked.
28/06/2026 11:02 Rebooked
Rachel Moore
Anxious Patient
+44 7700 900 205
Highly anxious, enquired about sedation options.
Sedation consultation booked with Dr Williams.
28/06/2026 11:45 Booked
Tom Bradley
Post-Op Advice
+44 7700 900 206
Worried about bleeding after tooth extraction.
Advice provided; advised to attend if bleeding continues.
27/06/2026 14:22 Resolved

Notifications

9 unread
New Patient — Sarah Jenkins
Today at 09:05 · New Patient Registration
Caller enquired about registering as a new private patient. Initial consultation booked. Full contact details captured.
Emergency — Mark Davies
Today at 09:38 · Dental Emergency
Patient reporting severe toothache, pain 8/10. Same-day emergency slot booked at 11:30am. Warm transferred to reception to confirm.
Treatment Enquiry — Chloe Hartley
Today at 10:14 · Invisalign Finance Enquiry
Caller asked about Invisalign and 0% finance options. Qualified as a strong lead. Treatment coordinator callback arranged for this afternoon.
Reschedule & Cross-Sell — David Mitchell
Today at 11:02 · Appointment Management
Check-up rescheduled to Thursday 2pm. Hygiene appointment successfully cross-sold and added to diary.
Anxious Patient Booked — Rachel Moore
Today at 11:45 · Sedation Consultation
Highly anxious patient enquired about IV sedation. Emma handled with empathy. Sedation consultation booked with Dr Williams.
Post-Op Advice — Tom Bradley
Yesterday at 14:22 · Post-Extraction Query
Patient worried about bleeding after extraction. Emma provided clear post-op advice and advised to attend if bleeding persists beyond 30 minutes.
General Enquiry — Priya Sharma
Yesterday at 15:10 · NHS vs Private Query
Caller asked about NHS availability and private treatment costs. Information provided. Offered to book a consultation.
Voicemail — James Whitfield
Yesterday at 16:33 · Missed Call
Caller left voicemail requesting a callback to discuss a broken filling. Requested contact before 5pm.
Appointment Booked — Helen Foster
26/06/2026 at 09:55 · Routine Check-Up
Existing patient booked routine 6-month check-up for next Thursday morning. Confirmed by email.
Practice Profile
Whitmore Dental Practice
NR-DP-0018
Europe/London (GMT+1)
+44 333 358 4215
Portal Users
Dr Sarah Williams — sarah@whitmoredental.co.uk
calls@whitmoredental.co.uk
AI Receptionist
Emma
Good morning / afternoon, Whitmore Dental Practice, Emma speaking, how can I help?
Full AI + Warm Transfer
Voicemail + Email notification
Plan & Usage
Professional — 500 mins/month
287 of 500 mins 57% used
1 July 2026