Coastal Keys Property Management
● Active Account
Account Code
NR-STR-0058
Timezone
Europe/London
AI Receptionist DID
+44 333 358 4204
Quick Navigation
Call History
Full call activity and recordings
AI Call Stats
AI agent performance and analytics
Known Callers
VIP and recognised caller directory
Notifications
Call summaries delivered by email
Account Settings
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Support
Get help from the Norango team
☎ Call History
47 calls found| Caller | Date & Time | Duration | Status | Recording |
|---|---|---|---|---|
James Thornton +44 7700 900 101 |
27/06/2026 09:14 | 2m 14s | Transferred | |
Sarah Mitchell +44 7700 900 102 |
27/06/2026 09:47 | 1m 38s | Completed | |
David Patel +44 7700 900 103 |
27/06/2026 10:22 | 3m 07s | Transferred | |
Emily Carter +44 7700 900 104 |
27/06/2026 11:05 | 2m 51s | Completed | None |
Mark Reynolds +44 7700 900 105 |
27/06/2026 11:33 | 1m 22s | Voicemail | None |
Fiona Clarke +44 7700 900 106 |
26/06/2026 14:18 | 4m 03s | Transferred | |
Tom Hargreaves +44 7700 900 107 |
26/06/2026 15:44 | 2m 29s | Completed | |
Rachel Hughes +44 7700 900 108 |
26/06/2026 16:55 | 1m 47s | Completed | None |
Oliver Bennett +44 7700 900 109 |
25/06/2026 09:08 | 3m 55s | Transferred | |
Lucy Whitmore +44 7700 900 110 |
25/06/2026 10:31 | 2m 12s | Completed | None |
Page 1 of 5 · 47 total
Call Volume — Last 30 days
Total Calls
142
98 unique callers
Completed
78%
111 calls
Transferred
31
Live agent handoffs
Repeat Callers
24
Called more than once
Call Duration
Avg Duration
2m 18s
Per answered call
Total Talk Time
5h 27m
Across all calls
Longest Call
8m 44s
Peak duration
Shortest Call
0m 18s
Minimum duration
Activity Insights
Unique Callers
98
Distinct phone numbers
With Recording
89
Calls recorded
Busiest Hour
10:00
Peak call time
Busiest Day
Tuesday
Highest call volume
Daily Call Volume
Completed vs Transferred — Last 30 days
Call End Reasons
Distribution by outcome
Known Callers
12 contactsJames Thornton
Valuation Request
+44 7700 900 101
Enquired about 4-bed detached in Harrogate.
Mortgage in principle confirmed.
Enquired about 4-bed detached in Harrogate.
Mortgage in principle confirmed.
Sarah Mitchell
Viewing Booking
+44 7700 900 102
Booked viewing for 2-bed flat on Park Lane.
Confirmed for Thursday 2pm.
Booked viewing for 2-bed flat on Park Lane.
Confirmed for Thursday 2pm.
David Patel
Landlord Enquiry
+44 7700 900 103
Owns 3 properties, looking for full management.
Transferred to lettings team.
Owns 3 properties, looking for full management.
Transferred to lettings team.
Fiona Clarke
New Instruction
+44 7700 900 106
Wants to sell 3-bed semi, asking for valuation.
Transferred to senior negotiator.
Wants to sell 3-bed semi, asking for valuation.
Transferred to senior negotiator.
Oliver Bennett
Rental Appraisal
+44 7700 900 109
Buy-to-let investor, 2 properties to let.
Requested rental appraisal callback.
Buy-to-let investor, 2 properties to let.
Requested rental appraisal callback.
Tom Hargreaves
Viewing Booking
+44 7700 900 107
First-time buyer, interested in 1-bed apartments.
Booked Saturday morning slot.
First-time buyer, interested in 1-bed apartments.
Booked Saturday morning slot.
Notifications
8 unreadNew Lead — James Thornton
Caller enquired about a 4-bedroom detached property in Harrogate. Mortgage in principle confirmed. Transferred to negotiator.
Viewing Booked — Sarah Mitchell
Viewing confirmed for 2-bed flat on Park Lane. Thursday 2pm. AI took full details and sent confirmation.
Landlord Enquiry — David Patel
Portfolio landlord with 3 properties seeking full management service. Warm transferred to lettings team.
Call Completed — Emily Carter
Caller asked about current rental availability in the area. AI provided details and offered to arrange a callback.
Voicemail — Mark Reynolds
Caller left a voicemail regarding a property on Elm Street. Requested a callback before 3pm.
New Instruction — Fiona Clarke
Homeowner looking to sell 3-bed semi. Requested valuation. Transferred to senior negotiator James.
Viewing Booked — Tom Hargreaves
First-time buyer booked Saturday morning viewing for 1-bed apartment on Victoria Road.
Rental Appraisal Request — Oliver Bennett
Buy-to-let investor with 2 properties requested rental appraisal. Callback arranged for Monday morning.
Company Profile
Coastal Keys Property Management
NR-STR-0058
Europe/London (GMT+1)
+44 333 358 4204
Portal Users
James Thornton — james@greenfield-estates.co.uk
calls@greenfield-estates.co.uk
AI Receptionist
Olivia
Good morning / afternoon, Coastal Keys Property Management, Olivia speaking, how can I help?
Full AI + Warm Transfer
Voicemail + Email notification
Plan & Usage
Professional — 500 mins/month
312 of 500 mins
62% used
1 July 2026